My repeated attempts to purchase FilterForge rank among the most persistently irritating e-commerce transactions I can remember. In the end I paid the software developer directly, after as many a dozen attempts to pay via PayPal through the Digital River GmbH (Share-It) gateway. After a first attempt it took a while for me to realize that the purchase had not gone through, as the error message does not particularly stand out. Only after I realized I had not received any kind of download link or e-mail confirmation from PayPal did I notice the “Unfortunately…” message that followed the positive sounding text. I sent a number of inquiries to Digital River, all of which returned the same general response: We don’t know why this is happening. It remains a mystery, shrouded in opaque blankets of crappy software. Error messages differed, but I only captured two of them. The first one says the payment was merely being “delayed” while the second one claims Visa had declined the transaction, even though I was not attempting to pay with Visa.
Digital River: Unfortunately…
Online Ordering
Thank you for your order!
Thank you for your order. We are happy to welcome you as our customer.
Please see below for information on your order. We have received your order. Please note your reference number,
which is used to identify your order: REF# 442293115. A
Payment Information:
Unfortunately, the PayPal transaction for your order 442293115 has been delayed. We will inform you as soon as we
have received your payment.
Digital River: Credit Card Was Declined?
Thank you for your order. We are happy to welcome you as our customer.
Please see below for information on your order. We have received your order. Please note your reference number,
which is used to identify your order: REF# 442430475.
Your credit card was declined by Visa.
If you are sure that you have entered all data correctly, please contact Visa to clarify the situation.
Would you like to change the payment type or enter different credit/debit card data?
Change payment type
