The place I usually get a cheese omelette and a banana every morning decided to stop giving out plastic fork and knife packages that include salt and pepper. I must now request salt and pepper packets. The plastic utensil (now singular) given out is a single fork. No knife, although I always questioned the viability and useful life of a skimpy plastic piece of cutlery.
So far the transition to condiment-free cutlery has not gone well. On day 1 of this new regime I requested salt and pepper packets. I was handed no less than 40 of those fucking things.
Day 2 (today) brought a more modest interaction. I requested salt and pepper and was presented with two containers filled with said packets. I carefully picked just one salt packet, then felt obligated to take more. I don’t know why but it seemed the cashier who presented this offering to me deserved some affirmation that her gesture resulted in the dispensation (dispensory?) of more than just one measly salt packet. It mattered to me that she felt valued, and worthy of her time.
The ongoing salt/pepper fiasco comes at a stage in my life where, for the first time ever, I have actually used those little things. When the cutlery came with salt and pepper I dutifully and non-wastefully spread the content of both packets across the surface of that cheese omelette. I also get a sausage patty with that, being careful not to toss the salt and pepper onto that greasy breakfast gruel that is likely already high in sodium.
In this epoch of my life I embraced the salt and pepper. I do not let them molder away in a desk drawer for decades. I do not leave them at the bottom of my carry-all bag, nor do I throw them out. I use those fuckers, dammit. Now I have to make a nuisance of myself by requesting them individually. This takes away precious time from my life, and from the work of the cashiers who work the counter.
Research has to have been performed. The place (it’s a grocery store) must have spent thousands on focus groups and customer feedback events to conclude that nobody fucking used those things, accounting for untold millions of pounds of wasted salt and pepper across the run of this program.
Or did they? Did they actually decide that it was cheaper to give out just one utensil, and that no one would miss the salt and pepper…
I don’t know but I demand answers, and hope you do to. Please join me for a protest outside the Jubilee store at John Street and Gold Street. We will pelt incoming customers with naked salt and pepper to make the point that no paying customer of the Jubilee establishment should suffer this tiny agony, this daily indignity of exploring the joy of making legitimate and as-intended use of the typically forgotten salt and pepper packets.
Interesting story. It would be nice to think that the store really dug into the condiment question with the customer in mind and decided to nix the packets and change available utensils based on overall customer feedback and a thorough analysis of data collected but I doubt that’s the case. Label me a cynic if you will but I’ve come to learn after 46 years of living on this planet that at the end of the day, it all comes down to one five-letter word: M-O-N-E-Y. Changes to the way companies operate happen all the time and it’s been an extreme rarity that the changes are truly done based on what customers really want. Sometimes changes are made in order to keep up with what competitors are doing but it’s still tied to money.
Case in point: The company that supplies the electricity in my area “updated” their website. Now, there was nothing wrong with what they had. It was perfectly functional and served the purposes of viewing your account and paying your bill. After all, for what other reasons would a person actually spend time on an electric company’s web page? Their “new and improved” website, however, would only work with Google Chrome and not with Edge or Firefox, both of which are extremely popular and well-known browsers. I was flabbergasted about this and contacted them about it. I mean, why would you spend the money to improve your site while making it incompatible with two of the top three browsers used by people? They essentially told me “tough luck, you have to use Chrome.” And since they have a monopoly on the provision of electricity here, I have no other choice but to comply. So much for caring about your customers.
Best of luck to you and thanks for the good read. Cheers.
That’s a great comment. Thanks, man.